These Terms and Conditions set out the basis on which we provide household and commercial removal services, packing services, storage arrangements, and associated services in Richmond Upon Thames and surrounding areas. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions the following expressions shall have the following meanings:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Customer" means the person, firm or corporate body requesting or receiving the services.
1.3 "Services" means any removal, packing, storage handling, transportation, or related services provided by the Company.
1.4 "Goods" means any items, furniture, personal belongings, equipment, or materials which are the subject of the Services.
1.5 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or order confirmation.
2.1 Any quotation or estimate provided by the Company is based on the information supplied by the Customer, including property access details, volume of goods, and any special handling requirements.
2.2 Quotations are ordinarily provided free of charge and are valid for a limited period stated in the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, unless withdrawn or amended earlier by the Company.
2.3 The Company reserves the right to amend a quotation where:
(a) the Customer has provided inaccurate or incomplete information;
(b) additional services are requested or required on the moving day;
(c) access to the property is significantly different from that described or reasonably anticipated; or
(d) there are delays or events outside the Company’s control which increase the time or resources required to complete the Services.
2.4 Unless explicitly stated, quotations do not include insurance, customs duties, storage charges, parking fees, congestion charges, tolls, or any third-party fees.
3.1 A booking is not confirmed until the Customer has accepted the quotation in writing or by another method approved by the Company, and any required deposit has been received and acknowledged.
3.2 The Customer is responsible for ensuring that all details in the order confirmation are correct. Any discrepancies must be notified to the Company as soon as possible.
3.3 The Company will allocate a date and approximate time window for the Services. While reasonable efforts are made to adhere to agreed dates and times, these are not guaranteed and may be subject to traffic, weather, access conditions and other logistical factors in the service area.
3.4 The Customer must ensure that appropriate parking arrangements are in place for the removal vehicle at both collection and delivery addresses, including any required permits or authorisations. Any fines or charges incurred due to inadequate parking arrangements may be charged to the Customer.
4.1 Unless otherwise agreed in writing, a deposit may be required at the time of booking, with the balance payable no later than on completion of the Services on the moving day.
4.2 The Company may require full payment in advance for certain Services, large moves, or where specialist equipment or additional staff are required.
4.3 Payment methods accepted will be notified to the Customer during the booking process. The Company is not obliged to accept any particular payment method.
4.4 All prices are exclusive of any applicable taxes or charges unless stated otherwise. Where tax is applicable, it will be added to the invoice at the prevailing rate.
4.5 If payment is not made in full when due, the Company reserves the right to:
(a) suspend or withhold performance of the Services;
(b) charge interest on overdue amounts at a reasonable commercial rate until payment is received;
(c) retain possession of any Goods (lien) until all outstanding balances and associated costs are settled in full.
5.1 If the Customer wishes to cancel or postpone the Services, they must notify the Company in writing or by another method accepted by the Company as soon as reasonably practicable.
5.2 The following cancellation charges may apply, unless otherwise stated in the quotation or confirmation:
(a) More than 7 days before the agreed moving date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
(b) Between 3 and 7 days before the agreed moving date: up to 50 percent of the agreed price may be charged.
(c) Less than 3 days before the agreed moving date or on the day of the move: up to 100 percent of the agreed price may be charged.
5.3 If the Customer postpones the Services, the Company may at its discretion apply any cancellation fees and then credit all or part of them against a future booking, subject to availability.
5.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or regulatory restrictions. In such cases, the Company will endeavour to re-schedule the Services at a mutually convenient time. The Company shall not be liable for any indirect loss or consequential loss arising from such cancellation or postponement.
6.1 The Customer is responsible for:
(a) providing accurate information about the nature and quantity of the Goods;
(b) arranging appropriate access to and from the property, including any necessary keys, codes, fobs or lifts;
(c) ensuring that the Goods are ready for removal, properly packed (if the Company is not providing packing services), and suitably labelled;
(d) removing or securing any fixtures or fittings which are to be moved;
(e) complying with all relevant laws, property rules, and regulations relating to the premises.
6.2 The Customer must not include in the Goods any items which are hazardous, illegal, perishable, explosive, flammable, corrosive, or otherwise unsafe. Such items include, but are not limited to, gas cylinders, fuel, fireworks, chemicals, paints, solvents, firearms, ammunition, and illegal substances.
6.3 The Company may refuse to carry any goods which it reasonably believes to be unsafe, prohibited or not properly declared by the Customer.
7.1 The Company will exercise reasonable skill and care in providing the Services. However, the Company’s total liability for loss of or damage to Goods, or for any other loss resulting from the Services, shall be limited as set out in this section.
7.2 Unless a higher limit is expressly agreed in writing, the Company’s total liability for loss of or damage to Goods shall not exceed a reasonable per-item and per-job limit, having regard to the nature of typical household and office removals.
7.3 The Company shall not be liable for:
(a) wear and tear, minor marks or scratches consistent with normal handling;
(b) pre-existing damage, defects, or vulnerability of the Goods, including fragile items such as glass, mirrors, lamps, ornaments, and flat-pack furniture;
(c) damage resulting from poor or inadequate packing where packing was not carried out by the Company;
(d) loss or damage to valuables including money, jewellery, watches, important documents, artworks, collections, or items of exceptional value, unless specifically declared, agreed, and listed in writing;
(e) damage to premises or property where such damage arises from inherent structural weakness, poor access, or defects not reasonably apparent at the time of inspection.
7.4 Any claim for loss or damage must be notified to the Company as soon as reasonably possible, and in any event no later than 7 days after completion of the Services. The Customer should provide photographic evidence and a clear description of the alleged loss or damage.
7.5 The Company shall not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of use or loss of enjoyment, arising out of or in connection with the Services.
7.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
8.1 The Company will maintain such insurance policies as are reasonably required for a removal service provider operating in the relevant area.
8.2 The Customer is encouraged to check their existing household or business insurance policies to ensure that adequate cover is in place for the move. Additional transit or storage insurance may be recommended for high-value items.
8.3 Any insurance arranged by the Company shall be subject to the terms, conditions, and exclusions of the relevant insurance policy. The Customer may request details of such cover on reasonable notice.
9.1 The Company supports responsible waste management and compliance with applicable waste regulations. The Company is not a general waste carrier unless expressly stated in the Service description.
9.2 Any disposal of unwanted items, packaging materials, or rubbish must be agreed separately. The Customer must not require the Company to dispose of waste in a manner contrary to local or national regulations.
9.3 The Customer is responsible for declaring any items which may be regulated as waste, including electrical goods, appliances, construction debris, or hazardous materials.
9.4 Where agreed, the Company will dispose of items at licensed facilities or through authorised channels. Additional charges may apply for such services, including recycling fees, transfer station charges, and labour for loading.
9.5 The Company reserves the right to refuse to transport or dispose of any items that, in its reasonable opinion, may breach environmental regulations or pose a risk to health and safety.
10.1 The Customer must ensure that the Company is able to commence work at the agreed time and that sufficient access is available throughout the move.
10.2 If the Services are delayed due to circumstances not caused by the Company, including delayed key release, incomplete packing, restricted access, or waiting for third parties, the Company may charge a reasonable hourly rate for the additional time and resources required.
10.3 The Company shall not be responsible for delays caused by traffic incidents, road works, severe weather, or other events outside its reasonable control; however, it will take reasonable steps to minimise disruption.
11.1 If the Company provides or arranges storage of Goods, such storage will be subject to additional terms which may be contained in a separate storage agreement.
11.2 Storage charges are usually payable in advance and may be invoiced monthly. If payment is overdue, the Company may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods to recover unpaid charges and reasonable associated costs.
11.3 The Customer must not store prohibited, illegal, or hazardous items and must comply with any storage rules notified by the Company.
12.1 If the Customer has any complaint about the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company will endeavour to resolve complaints promptly and fairly. The Customer may be asked to provide supporting information and evidence.
12.3 If a dispute cannot be resolved through informal discussions, the parties may consider mediation or another form of alternative dispute resolution before commencing legal proceedings, where appropriate.
13.1 The Company will collect and process personal data provided by the Customer for the purpose of arranging and delivering the Services, handling payments, and administering the Contract.
13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
14.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company.
14.4 Any failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.
By confirming a booking or using the Services, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
By choosing to hire one of the most popular removal companies in Richmond upon Thames, you will get the most amazing assistance at price that won't put you out of pocket.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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